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Abu Dhabi Customs in collaboration with 24 government entities including Abu Dhabi Ports unveils standardized digital solution for trade, customs and logistics across all routes in the Emirate

  • ”MAMAR”; a single-window, integrated digital platform featuring over 130 services for the trade community across sea, land, air, and post
  • Implementation will begin at sea routes followed by an extension to the rest of the routes by the end of year
  • MAMAR system provides customs services and ports community system services for seamless access to trade shipment tracking and clearance services, reducing the client’s journey
  • Internationally standardized system, to be operational towards the end of 2018, is integrated with nine ports in China and two in Europe, creating significant time and cost synergies

Abu Dhabi Customs unveiled MAMAR, a modernized online single-window platform to facilitate trade for the Emirate of Abu Dhabi across sea ports at first followed by land, air, and post, in collaboration with Maqta Gateway LLC, an Abu Dhabi Ports subsidiary. The announcement was made during GITEX Technology Week 2018, which is taking place at the Dubai World Trade Center. This partnership is guided by the wise vision of the UAE’s leadership and in support of the Abu Dhabi Economic Vision 2030.

In a UAE first, MAMAR utilizes existing features from Abu Dhabi Customs’ e-services and the Maqta Port Community System (mPCS) , creating a fully integrated system following international messaging standards that allow seamless handling of import, export, and transshipment transactions, as well as the payment of customs duties for all types of cargo, whether via land, air, or sea. The system is designed to increase transparency, reduce costs, and provide customers with speedy and efficient access to information regarding transactions, shipments, and logistics in real time.

Abu Dhabi Customs’ technical teams have worked to operate MAMAR, to significantly modernize the system. This platform will offer over 14 additional digital services including pre-clearance, exit and entry certificates for transit shipments, customs declarations for sea, air, land, post and free zones, along other financial services relating to “Maqasa” clearing services, customers’ accounts, and statistics in addition to interactive data dashboards that track commercial transactions through a single window.

Mr. Fahad Ghareeb Al Shamsi, Acting Executive Director of Administration Affairs of Abu Dhabi Customs , said, “Abu Dhabi Customs prides itself on easing trade and logistics within the business community through effective clearance and value-added services in Abu Dhabi.

“This innovative digital solution will combine the strengths of both government entities to be a powerful tool in fuelling trade at accelerating rates to benefit Abu Dhabi’s economy,” he added.

The MAMAR system, which will start officially by the end of 2018, will target a new customer profile consisting of customs brokers and clearing agents who will now be able to access trade, customs, and logistics services for sea, land, air, and post through a single online window.

Dr. Noura Al Dhaheri, CEO of Maqta Gateway, said, “In addition to seamlessly integrating trade services under one single window platform, MAMAR will accelerate trade in the Emirate through reducing the required processing time for customers. The new interface, designed locally in the UAE, will standardize information exchange for traders, increase security of transactions. We are committed to providing pioneering services to our customers and continuing to develop our services that facilitate trade in the Emirate.”

The MAMAR system works in line with the United Nations Single Window Implementation Framework, which is an evolutionary road-map to be used as a reference when operating single-window trade. The international standard enables MAMAR to exchange data smoothly and effortlessly with systems of nine ports in China and two ports in Europe, creating additional efficiencies for inbound and outbound trade to and from Abu Dhabi.